Subscription Agreement & Terms of Use

This agreement is between you (“you”, “the Customer”) and the Provider. By ticking “I agree” at sign-up, by paying for a plan, or by using NCW, you accept these terms.

1. The service

NCW is a web-based tool for tracking work hours, recording day-rate work, creating quotes and GST tax invoices, logging expenses, and producing BAS-style summaries. It is a record-keeping aid, not accounting, tax, legal or financial advice. You are responsible for the accuracy of the figures you enter and for meeting your own tax and reporting obligations.

2. Eligibility & your account

• You must be at least 18 and operating a legitimate business or ABN.
• You are responsible for your login details and all activity under your account.
• Keep your contact email current — we use it for account and billing matters.

3. Free trial

New accounts include a one (1) month free period on the Starter plan. At the end of the free month, continued use requires a paid subscription (Starter, Pro or Premium). We may change trial terms for future sign-ups.

4. Plans, fees & billing

• Current plans and prices are shown in the app and on our website and may be updated from time to time. Price changes do not affect a period you have already paid for.
• Subscriptions are billed monthly in advance, in Australian dollars.
• Payment is made either through our online checkout (card) or by the payment method we provide (e.g. PayID/bank transfer). Your plan activates once payment is received.
• Where card payments are processed by a third party (Stripe), their terms also apply; we don’t store your full card details.
• It’s your responsibility to renew. If a subscription lapses, access to paid features may be paused until payment is made.

5. Cancellation & refunds

You can cancel anytime; cancellation stops future renewals and takes effect at the end of your current paid period. Except where required by Australian Consumer Law, fees already paid are non-refundable and partial months are not pro-rated.

6. Acceptable use

You agree not to misuse NCW — including attempting to break, overload, reverse-engineer or resell the service, uploading unlawful content, or using it to issue false or fraudulent invoices. We may suspend accounts that breach these terms.

7. Your data

• Your business and client data belongs to you. You can export or request deletion of your data.
• We store data securely with our infrastructure providers and access it only as needed to operate and support the service.
• We don’t sell your data. We handle personal information consistent with the Australian Privacy Principles.
• You’re responsible for keeping your own backups of anything critical (the app provides export/backup tools).

8. Availability & support

We aim for reliable service but don’t guarantee uninterrupted availability. The service is provided “as is”. Support is provided by email and in-app messaging on a best-effort basis.

9. Intellectual property

NCW, its design and code are owned by the Provider. You’re granted a non-exclusive, non-transferable licence to use the service for your business while your account is active. You may not copy, resell or redistribute the software.

10. Liability

To the extent permitted by law, our total liability for any claim relating to the service is limited to the fees you paid in the three (3) months before the claim. We are not liable for indirect or consequential loss, including lost profits, missed deadlines, or errors in figures you entered. Nothing in this agreement excludes rights you have under the Australian Consumer Law that cannot be excluded.

11. Changes & termination

We may update these terms or the service; material changes will be notified in-app or by email and apply going forward. We may suspend or terminate accounts that breach these terms. You may stop using NCW at any time.

12. Governing law

This agreement is governed by the laws of Victoria, Australia, and you submit to the courts of that jurisdiction.

13. Contact

Questions about this agreement: contact NCW through the Messages tab in the app, or at [your NCW contact email].